ENGG 390 Reports (MEM Students)

Degree Program

M.E.M

Year of Graduation

2022

Faculty Advisor

Eric S. Bish

Document Type

Report

Publication Date

Summer 7-2021

Abstract

Avidon Health provides white-label coaching solutions to drive improvement in health outcomes for the end user. They offer both in person and digital coaching solutions for a variety of different types of clients. Currently, one of their client relationships relies on an interactive voice response (IVR) phone system to automate the process of booking an appointment. Another of their client relationships requires a highly variable demand on hours for the company’s health coaches. This project will focus on leveraging data to improve efficiencies, both for the company’s IVR system and for their capacity planning of coach hours. The result of this project not only reduces employee burden, by improving IVR booking rates, but also provides a lasting tool for managers to optimally staff accounts.

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Restricted: Campus/Dartmouth Community Only Access

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