Qlik, a business intelligence platform, offers a suite of products across both data integration and analytics. Their Customer Success Organization is in the middle of a digital transformation in the hopes to help more customers help themselves using curated self-service resources. My contribution towards this venture was specifically in redesigning the business systems used throughout a customer’s journey since the current state revealed numerous internal breakdowns. My proposed business architecture combines customer usage data collection models with existing organizational systems to ultimately improve user onboarding.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Dartmouth Digital Commons Citation
Ross, Liam, "ENGG 390 - Abstract (Liam Ross)" (2022). ENGG 390 Reports (MEM Students). 200.
Available for download on Wednesday, September 06, 2023
Available to Dartmouth community via local IP address.