Year of Graduation
iRobot Corporation, Bedford, MA
By leveraging AWS robot data, CRM product information and NPS survey responses, this study provides a holistic view of customer profiles that includes customer expectation, cleaning behavior, robot usage habits, robot usage experiences, etc. Built on robot data, this study also enabled the realization of a real-time customer satisfaction alarming system. For this purpose, this study created a typing tool that allows us to identify early customer dissatisfaction and trade-up prospects based on customers’ robot data metrics.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Zhou, Yan, "NPS and Robot Data Deep Dive Project" (2018). ENGG 390 Reports (MEM Students). 36.
Available for download on Friday, September 11, 2020
Available to Dartmouth community via local IP address.