Year of Graduation
Steward Health Care Network, Needham, MA
The primary goals that led my summer internship at Steward were assessing the existing member engagement and retention program for Steward Health Choices (MassHealth ACO) and delivering recommendations moving forward to enhance member communication and community health management. During the past two months, I collaborated with Data Analysis, Marketing, and Utilization Management teams to conduct market research, process flow improvement, and ROI analysis. I individually developed a stratification member outreach plan for Steward members based on demographic and medical information.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Shi, Wen, "Evaluating and Developing Steward Health Choice Member Retention Program" (2018). ENGG 390 Reports (MEM Students). 43.
Available for download on Sunday, September 13, 2020
Available to Dartmouth community via local IP address.