Year of Graduation
Pandd, New York, New York
Geoff G. Parker
Pandd is a management consulting company that focuses on helping both SaaS and Services companies grow their business using best practices in scaling systems, processes, and teams. The 390 focused on building a customer service portal in Salesforce for a healthcare provider, with a goal to improve visibility into the orders and authorizations being processed, along with providing a secure platform to modify and add notes to existing orders. The role included gathering requirements, designing an MVP, ensuring orders submitted through the portal flow seamlessly into the centralized team’s workflow, and selecting and tracking KPIs that define the success of the roll-out.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Dartmouth Digital Commons Citation
Kapadia, Talha, "Building a Real-time Customer Service Portal for a Healthcare Provider" (2020). ENGG 390 Reports (MEM Students). 87.
Available to Dartmouth community via local IP address.