Northup, ENGG 390 Final Report: Creating a Tool to Automate the Gathering of Crowdsourced Customer Ideas on Esri Community

Authors

Edmund Dwight Northup IV, Dartmouth CollegeFollow

Degree Program

M.E.M

Year of Graduation

2023

Sponsor

Esri, Redlands, California

Faculty Advisor

William Fraizer

Document Type

Report

Publication Date

Summer 9-12-2022

Abstract

Esri builds geospatial information systems software that enables companies to think spatially and about their business and consumer needs. The ArcGIS Enterprise product-management team collects an overwhelming amount of feedback, including that from crowdsourced community forums. This project focused on building an internal automation tool, in NodeJS and Python, to unify workflows and bring relevant feedback from this community into product-management’s central planning platform, Productboard. With this application that runs in the background to recurringly consolidate user feedback, the Enterprise product-management team has seen the pool of enhancement ideas narrowed down by 70% and time-in-process saved by up to 21%.

Level of Access

Restricted: Campus/Dartmouth Community Only Access

Dartmouth Digital Commons Citation

Northup, Edmund Dwight IV, "Northup, ENGG 390 Final Report: Creating a Tool to Automate the Gathering of Crowdsourced Customer Ideas on Esri Community" (2022). ENGG 390 Reports (MEM Students). 148.
https://digitalcommons.dartmouth.edu/engs390/148