ENGG 390 Reports (MEM Students)
Degree Program
M.E.M
Year of Graduation
2023
Sponsor
Qlik, Raleigh, North Carolina
Faculty Advisor
Geoffrey Parker
Document Type
Report
Publication Date
Fall 9-12-2022
Abstract
Qlik, a business intelligence platform, offers a suite of products across both data integration and analytics. Their Customer Success Organization is in the middle of a digital transformation in the hopes to help more customers help themselves using curated self-service resources. My contribution towards this venture was specifically in redesigning the business systems used throughout a customer’s journey since the current state revealed numerous internal breakdowns. My proposed business architecture combines customer usage data collection models with existing organizational systems to ultimately improve user onboarding.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Dartmouth Digital Commons Citation
Ross, Liam, "Development of a Synchronized Business Architecture at Qlik" (2022). ENGG 390 Reports (MEM Students). 170.
https://digitalcommons.dartmouth.edu/engs390/170
Restricted
Available to Dartmouth community via local IP address.
