ENGG 390 Reports (MEM Students)
Degree Program
M.E.M
Year of Graduation
2022
Faculty Advisor
Dave Tabors
Document Type
Report
Publication Date
2022
Abstract
The internship project with Spectrum involved improving the process of training given to the company’s sales team on one of the internal applications called AutoAnalyzer. The objectives are to reduce training time and increase the adoption of various application features. To achieve this, a third-party in-app help tool called Appcues is integrated with the AutoAnalyzer. The project's major tasks included developing product tours and helpful tips, creating surveys and collecting feedback, segmenting users and customizing tours, and creating templates for new feature announcements. Appcues implementation resulted in a 30% increase in feature adoption and a 40% decrease in training time.
Level of Access
Restricted: Campus/Dartmouth Community Only Access
Dartmouth Digital Commons Citation
Ramanathan, Sanjay Raman, "INTEGRATION OF AN IN-APP HELP TOOL FOR APPLICATIONS AT SPECTRUM" (2022). ENGG 390 Reports (MEM Students). 145.
https://digitalcommons.dartmouth.edu/engs390/145
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Available to Dartmouth community via local IP address.